TessFlo Refund Policy
Public URL: https://tessflo.trowins.com/refunds
Version: 1.6
Effective date: 21 October 2026
Provider: Trowins Pvt Ltd
Product: TessFlo
Contact: support@trowins.com
“Trowins Pvt Ltd,” “we,” “us” and “our” refer to Trowins Pvt Ltd, the provider of TessFlo. “TessFlo” means the macOS dictation application provided by Trowins Pvt Ltd. “You” and “your” mean the person using TessFlo or the organization on whose behalf that person is authorized to act. This policy applies to purchases of TessFlo.
Payments and voluntary refunds
Payments are processed by Polar as merchant of record and authorized reseller. Trowins Pvt Ltd sets the product-related refund policy for TessFlo, subject to applicable law, Polar's terms and payment/card-network rules.
Except where applicable law or payment rules provide otherwise, Trowins Pvt Ltd does not offer refunds solely because you change your mind, dislike the product, no longer need it or do not use it. This is not a waiver of any statutory withdrawal, cancellation, conformity or other consumer right.
A refund is available where:
- You were charged more than once for the same purchase; the duplicate charge will be addressed.
- Payment completed, but Trowins Pvt Ltd cannot provide a usable license or activation and the issue cannot be resolved within a reasonable support period.
- A material product defect prevents reasonable use and cannot be corrected or replaced, subject to any applicable statutory remedies and time limits.
- Applicable consumer-protection law or binding payment rules require it.
The support process will not extend or restrict any mandatory refund deadline or remedy. Valid chargebacks are handled through the payment dispute process; we will avoid issuing a second reimbursement for the same charge already reversed.
Correction, price reduction and termination
For product or activation problems, we assess the report and make reasonable efforts to resolve issues within our control as described in section 9 of the Terms of Use. We do not guarantee that every problem is technically fixable or promise a fixed resolution time. This does not limit any correction, replacement, restoration of access or other remedy required by applicable law.
Depending on applicable law and the circumstances, you may be entitled to a proportionate price reduction or to terminate the purchase contract and receive an applicable refund, including where correction is impossible, unsuccessful or unreasonably delayed, or the problem is sufficiently serious. We do not require repeated correction attempts or completion of our support process where the law entitles you to another or an immediate remedy. Where a price reduction applies, it is not automatically treated as cancellation of your entire license.
The refund grounds above do not limit these mandatory remedies. A refund is not your exclusive remedy where applicable law provides another remedy, including compensation. Our support and payment-processing procedures do not extend mandatory deadlines.
Failed or pending payments
A declined, failed, cancelled or still-pending payment is not a completed purchase and is not treated as a refund of a settled purchase. Temporary payment authorizations are handled by the payment processor. If funds were actually captured despite a displayed failure, contact support so we can investigate the charge and entitlement.
Requesting a refund
Email support@trowins.com with your purchase email, Polar order ID and a description of the problem. If those details are unavailable, contact us for help locating the purchase; their absence alone does not remove statutory rights. Do not send card numbers, passwords or private dictation content.
Approved refunds are processed through Polar, normally to the original payment method under its procedures. Processing time depends on Polar, the payment processor and your bank. After a confirmed refund, Trowins Pvt Ltd may revoke the corresponding entitlement and activation, without affecting other valid purchases. A refund request or legitimate payment dispute is not itself grounds for revocation. Restrictions for material license breaches, fraudulent or invalid entitlements, and legal requirements are described in section 8 of the Terms of Use; they do not automatically remove statutory refund or other remedies. A proportionate price reduction does not automatically cancel your entire license.
Unresolved refund complaints
Grievance support: support@trowins.com
If a refund request remains unresolved or you disagree with our response, reply in the same email thread or email support@trowins.com with the previous reference and request a further review. The complaint process, acknowledgement and applicable redress deadlines are described in section 10.2 of the Terms of Use. We will communicate the outcome and reasons and coordinate with Polar where appropriate. This process does not suspend or extend a refund, withdrawal, payment-dispute or other legal deadline, and does not require you to forgo a remedy available under applicable law.
Mandatory rights
This policy preserves all non-waivable consumer rights. We do not assume that downloading, accepting app terms or using a trial automatically removes a consumer withdrawal right. Where immediate digital supply can affect withdrawal rights, the required separate consent, acknowledgement and confirmation must be handled in the actual purchase flow.