Read the status in TessFlo Pro. An expired trial, connection failure, and deactivated license need different actions.
Trial cannot start or time must be checked
Connect to the internet, use Check again if offered, and start dictation once access is confirmed. Starting the trial and checking uncertain trial time require the licensing service. An already-started, valid trial can support ordinary dictation offline.
Reinstalling TessFlo or changing the clock does not reset a used trial. After expiry, activate a paid license to start a new dictation. A recording already underway can finish.
Activation fails
- Confirm your purchase completed. A pending or failed payment does not count.
- Enter the license key in TessFlo Pro, not your order number or email. Check for missing characters or extra spaces.
- Connect to the internet and choose Activate. Keep the key available if you need to retry.
- If it is active on another Mac, complete Deactivate this Mac… there first.
- If the old Mac is unavailable, contact support with your purchase email and order reference.
Do not buy another license or delete data to work around an unexplained activation error.
Verification overdue or unavailable
Reconnect and choose Check again if shown. Previously verified paid access can have limited outage grace under the current Terms of Use.
Grace does not apply to an expired trial or a revoked/deactivated license. Successful verification is required when the allowed period ends. Failed retries do not extend it.
Suspended or revoked license
A license can be restricted for the defined grounds in section 8 of the Terms, including material license breaches, fraudulent or invalid licensing, a confirmed refund or cancellation ending that entitlement, or legal requirements. A legitimate complaint or refund request alone is not grounds for revocation.
Moving activation to another Mac is deactivation of the old Mac, not termination of the license. If a restriction appears mistaken, email support with your purchase reference and an explanation for review. Do not try to bypass verification or buy again before the status is understood. The review process does not delay statutory remedies.
Ask for help
Email support@trowins.com with the exact status, TessFlo and macOS versions, purchase email, and order reference if available. Mention if you were moving to another Mac.
Do not include passwords, full payment details, or license keys in a public report. Purchase remedies follow the Refund Policy. Check the policy rather than assuming a satisfaction guarantee.